At Nathan Neural, we are committed to providing fast and reliable shipping for all of our customers. Please read our shipping policy below for information on our shipping process, delivery times, and related details.
1. Shipping Methods
We offer Cash on Delivery (COD) as the only payment method for shipping. Your order will be shipped after it is confirmed, and payment will be made directly to the delivery driver upon receipt of your order.
2. Shipping Times
Processing Time: Orders are typically processed within 1-2 business days after the order is placed. You will receive an email confirmation once your order has been processed and is ready for shipment.
Delivery Time: Delivery times may vary depending on your location. Generally, orders are delivered within 3-7 business days from the shipment date. Remote areas or locations with high demand may experience slightly longer delivery times.
3. Shipping Costs
Standard Shipping: The shipping cost will be calculated during checkout based on the delivery location and size of the order. Any additional charges will be displayed before completing the purchase.
Free Shipping: In some cases, we may offer free shipping promotions. This will be clearly stated on our website or during checkout.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email (if applicable) so you can track your order’s status. Please note that not all regions offer full tracking capabilities, but we will keep you updated as much as possible.
5. Delivery Delays
While we aim to meet the estimated delivery times, certain factors such as weather conditions, holidays, and shipping carrier delays may cause delays in the delivery of your order. Nathan Neural is not responsible for delays caused by external factors once the package is with the delivery carrier.
6. Failed Deliveries
If you are unavailable at the time of delivery, the delivery driver may attempt to contact you to reschedule the delivery. If the delivery fails multiple times, your order may be returned to us, and additional shipping fees may apply for redelivery.
7. International Shipping
Currently, Nathan Neural only offers domestic shipping. We do not currently ship internationally.
8. Shipping Issues
If you experience any issues with your order (e.g., damaged products, incorrect items, or delays), please contact us immediately at [email protected]. We will investigate the issue and work to resolve it as quickly as possible.
9. Contact Us
If you have any questions regarding our shipping policy or your order, please contact us at: